SHIPPING for Christmas is very much over. If you need this item for Christmas I am sorry, but it will not be there in time.
Christmas shipping is over.
All orders past 12/11/20 will ship based on the profile set - 6-8 weeks.
Memorialize your beloved pet who has crossed that rainbow bridge with this personalized pillow cover. Send in a photo with your order (through the messaging system) and we will send back a mock design for approval before we print.
If you do not like the red, that can also be changed. Please state that in the personalization box when you make your order.
1-3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
1. Personal Information
-any personal information I collect from you (name, shipping info, email, custom order requests) is used to complete your item and ship your item to you.
-I NEVER use your email address for unsolicited messages and I do not provide a 3rd party with that information.
2. Why do I need your information?
I follow Etsy's privacy policies and practices when it comes to collecting and using customer information for purposes such as;
-as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. 3rd Party Services
-Etsy. All information shared with me over Etsy's seller platform is also shared with etsy.
-Delivery Services. Your information, such as your name and address, will be provided to the delivery service I use in order to ship your product to you.
4. Storing Your Information
-I may keep your information stored on my secure server for as long as I may need to refer back to it, for tax purposes. Usually 3 years.
-The information I keep is your invoice.
5. Transfers of Information
-I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. How to Contact Me:
-Etsy prefers you keep all contact on their platform, so I ask that you email me on etsy if you have a need to reach out for any reason.
I do offer custom and personalized orders! Many of my listings are already set up for you to easily check out with customized details. If there is one you are interested in that does not have that option, send me an email and I will be happy to answer any questions you may have.
Most shirt sizes I offer are unisex sizing. Each listing should have a size chart for the product being sold. If a size chart is not provided in the listing please reach out to me prior to ordering with any concerns.
Machine wash cold.
Tumble dry on low or hang dry.
I am updating each listing to include care instructions. If you do not see the care instructions, or if I have missed a listing image or description detail to include them, please reach out to me and I will provide any/all available information.
We do offer wholesale prices based on product item and request. Please direct all wholesale questions to me through messaging prior to ordering.
We have opened a second shop for digital designs, and that is where all digital designs will be/have moved to.
Shop #2: https://www.etsy.com/shop/NeslerDigitalDesigns
We ship our orders out at the first possible business day we are able to. Some items we purchase on a per order basis, most we have in house at all times.
If you require a rushed order, please send me a message before placing your order to make sure I will be able to make your item and ship it in the time frame you need.
I have a separate listing that will have to be purchased in the same transaction as the product/s you want rushed. It is a $5 "jump the line" charge and has nothing to do with shipping.
We ship all products under 16oz first class, unless you upgrade your shipping at check out.